.ticket__hero{background:var(--color-surface);position:relative;overflow:hidden;margin-bottom:40px}.ticket__glow{position:absolute;bottom:-200px;left:50%;transform:translate(-50%);width:700px;height:700px;background:radial-gradient(ellipse,rgba(34,197,94,.08) 0%,transparent 70%)}.ticket__hero h1{margin:1rem 0 1.25rem;max-width:600px}.ticket__hero-sub{font-size:1.1rem;color:var(--color-off-white);max-width:520px}.ticket__grid{display:grid;grid-template-columns:3fr 2fr;gap:3rem;align-items:start}.ticket__form{display:flex;flex-direction:column;gap:1.25rem}.ticket__form-row{display:grid;grid-template-columns:1fr 1fr;gap:1rem}.ticket__field{display:flex;flex-direction:column;gap:.5rem}.ticket__field label{font-size:.85rem;font-weight:500;color:var(--color-off-white)}.ticket__field input{background:var(--color-surface);border:1px solid rgba(255,255,255,.25);border-radius:var(--radius-sm);padding:12px 16px;font-family:var(--font-sans);font-size:.95rem;color:var(--color-white);transition:border-color var(--transition-base),box-shadow var(--transition-base);outline:none;width:100%}.ticket__field input::placeholder{color:var(--color-off-white)}.ticket__field input:focus{border-color:var(--color-green);box-shadow:0 0 0 3px #22c55e1f}.ticket__input--error{border-color:#ef4444!important}.ticket__error{font-size:.8rem;color:#f87171}.ticket__richtext{background:var(--color-surface);border:1px solid rgba(255,255,255,.25);border-radius:var(--radius-sm);padding:14px 16px;font-family:var(--font-sans);font-size:.95rem;color:var(--color-white);min-height:200px;max-height:500px;overflow-y:auto;outline:none;transition:border-color var(--transition-base),box-shadow var(--transition-base);line-height:1.6;word-wrap:break-word}.ticket__richtext:focus{border-color:var(--color-green);box-shadow:0 0 0 3px #22c55e1f}.ticket__richtext:empty:before{content:attr(data-placeholder);color:var(--color-off-white);pointer-events:none}.ticket__richtext img{max-width:100%;border-radius:6px;margin:8px 0;display:block}.ticket__hint{font-size:.8rem;color:var(--color-off-white);display:flex;align-items:center;gap:.4rem}.ticket__dropzone{border:2px dashed var(--color-border);border-radius:var(--radius-sm);padding:1.5rem;cursor:pointer;transition:border-color var(--transition-base),background var(--transition-base);text-align:center}.ticket__dropzone:hover{border-color:var(--color-green);background:#22c55e08}.ticket__dropzone-content{display:flex;flex-direction:column;align-items:center;gap:.5rem;color:var(--color-off-white)}.ticket__dropzone-content svg{color:var(--color-green)}.ticket__dropzone-content span{font-size:.9rem;font-weight:500}.ticket__dropzone-hint{font-size:.78rem!important;font-weight:400!important;opacity:.7}.ticket__file-list{list-style:none;padding:0;margin:0;display:flex;flex-direction:column;gap:.4rem}.ticket__file-item{display:flex;align-items:center;justify-content:space-between;padding:8px 12px;background:var(--color-surface);border:1px solid var(--color-border);border-radius:var(--radius-sm)}.ticket__file-info{display:flex;align-items:center;gap:.75rem;min-width:0}.ticket__file-name{font-size:.85rem;color:var(--color-off-white);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket__file-size{font-size:.75rem;color:var(--color-off-white);flex-shrink:0}.ticket__file-remove{background:none;border:none;color:var(--color-off-white);font-size:1.2rem;cursor:pointer;padding:0 4px;line-height:1;transition:color var(--transition-fast);flex-shrink:0}.ticket__file-remove:hover{color:#f87171}.ticket__submit{align-self:flex-start;margin-top:.5rem}.ticket__submit:disabled{opacity:.6;cursor:not-allowed;transform:none!important;box-shadow:none!important}.ticket__submit-error{font-size:.875rem;color:#f87171;margin-top:.25rem}.ticket__success{display:flex;flex-direction:column;align-items:flex-start;gap:1.25rem;padding:2.5rem;background:var(--color-surface);border:1px solid rgba(34,197,94,.3);border-radius:var(--radius-lg)}.ticket__success-icon{font-size:3rem}.ticket__success h3{font-size:1.6rem;font-weight:700;margin:0}.ticket__success-name{font-size:1.05rem;color:var(--color-off-white);margin:0}.ticket__success-timeline{display:flex;flex-direction:column;gap:1rem;padding:1.25rem 0;border-top:1px solid var(--color-border);border-bottom:1px solid var(--color-border);width:100%}.ticket__success-step{display:flex;align-items:flex-start;gap:1rem}.ticket__success-step-dot{flex-shrink:0;width:12px;height:12px;border-radius:50%;border:2px solid var(--color-border);margin-top:5px;background:transparent}.ticket__success-step-dot--done{background:var(--color-green);border-color:var(--color-green)}.ticket__success-step strong{font-size:.9rem;color:var(--color-off-white);display:block;margin-bottom:2px}.ticket__success-step p{font-size:.84rem;color:var(--color-off-white);margin:0;line-height:1.5}.ticket__success-meanwhile{font-size:.9rem;color:var(--color-off-white);line-height:1.6;margin:0}.ticket__success-link{color:var(--color-green);font-weight:600;transition:color var(--transition-fast)}.ticket__success-link:hover{color:var(--color-green-light)}.ticket__info{display:flex;flex-direction:column;gap:1rem;position:sticky;top:96px}.ticket__info-card{background:var(--color-surface);border:1px solid var(--color-border);border-radius:var(--radius-lg);padding:1.5rem;display:flex;flex-direction:column;gap:.75rem}.ticket__info-card h4{font-size:.875rem;font-weight:600;text-transform:uppercase;letter-spacing:.08em;color:var(--color-off-white);font-family:var(--font-sans)}.ticket__info-link{color:var(--color-green);font-size:1.05rem;font-weight:600;transition:color var(--transition-fast)}.ticket__info-link:hover{color:var(--color-green-light)}.ticket__tips-list{list-style:none;display:flex;flex-direction:column;gap:.6rem;padding:0;margin:0}.ticket__tips-list li{display:flex;align-items:flex-start;gap:.6rem;font-size:.9rem;color:var(--color-off-white)}.ticket__tips-list li:before{content:"→";color:var(--color-green);flex-shrink:0}@media(max-width:900px){.ticket__grid{grid-template-columns:1fr}.ticket__info{position:static}.ticket__form-row{grid-template-columns:1fr}}